State Farm® Insurance Agent Jeff Kalvelage

"I was a client of Jeff Kalvelage and State Farm for four years after moving here and a State Farm client for close to 20 years before that. I recently left. My main issue with the Jeff Kalvelage team is service: problems happen and then their team is extremely hard to get ahold of, and to fix an issue. The most recent issue was that we changed a driver in our household (an old au pair left, a new au pair arrived). Somehow during that process, the assistant at Jeff Kalvelage’s office changed the annual mileage driven on the car (which was neither requested nor accurate) and this resulted in a 6-month increase of $1300, which was immediately billed. I have called and emailed the Jeff Kalvelage agency multiple times in an effort to get a refund but they are extremely hard to reach. You can call them and the assistant says “an agent will call you back” – either that doesn’t happen, or they call back one time and if you miss the call they don’t try again. This level of service was unacceptable to me – I’m spending something like $10K a year with them to insure three cars, a house, and an umbrella policy. If you read positive comments talking about how easy they are to work with when getting new policies – sure, they are no doubt very helpful when you are signing up for new business. But when something goes wrong, they go missing. I think they have grown too quickly and added too many inexperienced staff, which has resulted in many more customers but no additional experienced people who can resolve issues when things go wrong. Writing negative public reviews was my last resort but this poor level of service (and errors that cost me over $1000) is unacceptable."

"My previous insurance company consistently has kept adding more and providing less. Awesome team"

"Stopped in to get clarification on some policy stuff that was confusing. Got excellent information from Jasmine, who was very patient with questions that I'm sure she hears all the time, and who even walked me through how to deal with other (non-State Farm) agencies. Great experience overall."

"Sharaine Smith was the rep that helped me get all signed up for my homeowners and automobile insurance. She was super helpful every step of the way and even helped facilitate the transfer from my old insurance to the new insurance. She never once made me feel uncomfortable or confused, she was straightforward and explained everything with clarity. If you are thinking about switching to State Farm, I suggest calling Jeff Kalvelage's office and asking for Sharaine because she will take care of you like you're family! Even if you're just requesting quotes, she will break everything down smoothly so you get the best quote!"

"Jeff is very supportive and knowledgeable, and I appreciate his patience in answering my questions. The whole team has been responsive and easy to work with."

"Jeff has been professional, knowledgeable and punctual in every interaction I’ve had with him, and the team he’s built all does that as well. Great insurance team!"

"Shout out to Amy at Jeff Kalvelage State Farm for making vehicle insurance a breeze to get done!"

"Jasmine is who you want to speak with. She knows her ish. She is the best. Very informative and efficient. She wont give you unnecessary information, or try to upsell you. She will help get you the most out of your policy. Very patient with 2nd English language speakers(I watched this firsthand, I literally waited for 25min, because no one can do it like Jasmine.) If you wanted to be treated correctly and keep money in your pockets, speak with Jasmine."

"Jasmine provides excellent customer service. She was able to reduce my auto premium after we brainstorm various options."

"I have been working with Jeff for many years for insurance for my auto, renters, and business, but am moving out of state. He is one of the best, and highly recommend his practice!"

"Jeff was great. Very informative and he got me a great deal."

"Amy was fantastic in helping me with my windshield issue. She has also helped me on previous occasions as well and is a great representative and super easy to work with at this firm"

"Sharaine was great to work with. Helped me navigate some nuanced coverages asks for my ebike and got everything updated quickly. Appreciate your help!!"

"Sharaine was incredibly helpful and a huge help. She was able to file my claim and put me in connection with a lawyer. I highly recommend. Sharaine, Jasmine and Amy are just the bunch of agents it made me feel like I was in good hands."

"Very prompt service and diligent staff. I’ve got my auto, home and personal property insurance through the agency and they always are on top of all updates and requests."

"Extremely helpful!! My agent Jeff was very patient and helpful, he explained every detail of my new policy and initiated a call with my previous insurance company to cancel my old policy. He committed extra time in dealing with my previous insurance company, made sure that I was happy with any changes, and left me feeling very confident in my swith to State Farm insurance. Thank you Jeff"

"My Experience with Amy was really nice. She was easy towork with!! I appreciated her knowledge and and helpful attitude.Ty Amy."

"I recently had the great experience of bundling my home, car and business insurance with Jeff and it couldn't have gone more smoothly. He was patient in explaining many things many times to me, he was knowledgeable, kind and did such a great job guiding me through this process. It was so stress free, I even recommended my parents to him! Thanks Jeff! I appreciate you and all you do."

"Jeff is a wonderful, trusted resource for insurance. I've enjoyed knowing and working with him for many years."

"Can never get a hold of them! I purchased a new car to add to my policy and have been trying to reach them for 4 days. Left several messages. Just horrible customer service"

"Jasmine was really easy and great to work with!! I appreciated her knowledge and helpful demeanor."

"Staff members are great to work with! They provided a renters policy quote and vehicle quote. Very easy process. They can also help with business quotes - didn’t know that!"

"Frank helped me get a life insurance policy even though I have medical conditions. I am so grateful he asked me for an appointment!"

"It had been impossible to get simple things done, or clarity from anyone at this insurance agency. I currently have three renter’s policies for my same address. The person I have talked to multiple times I have had to provide instruction too, and I don’t know anything about insurance! Some of it is just common sense. The most basic things take forever and get done incorrectly. I understand if there are aspects of underwriting etc that take time and need to be consider, but explain that to me as the professionals I am paying, so I can make the right requests and decisions. How can two simple policies be so hard! It is affordable, but the frustration on dealing with the makes me want to pay more just to not deal with it anymore, I previously wrote a great review for an employee here, who helped me after much previous frustration. They seem to no longer work there now."

"Switching to Jeff Kalvelage was one of the best decisions I’ve made for my family’s financial security. As a new resident in Washington, I was overwhelmed with insurance options, but Jeff’s team made the transition smooth and stress-free. They’re experts in handling out-of-state transfers and found me great rates on both auto and renter’s insurance. Thank you so much for all your help!"